Customer Support Executive

🏢 Company

Bookxpert Pvt. Ltd.

📌 Job Description

Bookxpert Pvt. Ltd. is hiring enthusiastic and customer-focused Customer Support Executives to join its team in Guntur. This is an excellent opportunity for fresh graduates and postgraduates who are passionate about customer service and eager to build a career in the software industry. The selected candidates will provide customer support, software training, and assist users in resolving queries while ensuring a positive customer experience.

🔑 Key Responsibilities

• Respond to customer queries and provide timely solutions.
• Receive customer feedback and suggestions to improve service quality.
• Send SMS and WhatsApp messages to prospective customers and leads.
• Conduct basic software training sessions for customers.
• Assist customers with bill designing and software-related support.
• Maintain customer records and follow up on support requests.
• Coordinate with internal teams to resolve customer issues efficiently.
• Deliver excellent customer service through professional communication.

🧠 Required Skills

• Customer Support
• Good Communication Skills
• Interpersonal Skills
• Computer Proficiency
• MS Office Knowledge
• Software Training
• Problem-solving Ability
• Time Management
• Customer Relationship Management
• Willingness to Learn

🎓 Eligibility

• Any Graduation or Post Graduation.
• Freshers are encouraged to apply.
• Basic computer knowledge is mandatory.
• Good communication and interpersonal skills.

💰 Salary & Benefits

• Salary: ₹10,000 – ₹15,000 per month
• Full-Time Employment
• Freshers can apply
• On-the-job training
• Professional skill development
• Friendly and supportive work environment
• Career growth opportunities

Job Category: Customer Support & Technical Support
Job Type: Full Time (Fresher)
Job Location: Guntur, Andhra Pradesh
Company: Bookxpert Pvt. Ltd.